Warranties, Maintenance & Care

Shannon & Waterman Custom Wide Plank Flooring Residential and Light Commercial Hardwood Warranties may be viewed here. Preventative maintenance and regular care are also included on page 6 of the warranty document.

Installation should be completed to the expectations of the attached NWFA Guidelines

  • General Guidelines
  • Installation Guidelines Section 1
      • Chapter 1: Jobsite Conditions
      • Chapter 2: Acclimation and Conditioning of Wood Flooring
      • Chapter 3: Moisture Guideline Testing and Vapor Retarders
  • Installation Guidelines Section 2
      • Chapter 4: Wood Subfloor Guidelines
      • Chapter 5: Concrete Subfloor Guidelines
      • Chapter 6: Installing a Subfloor Over Concrete
  • Installation Guidelines Section 3
      • Chapter 7: Parquet Installation
      • Chapter 8: Engineered Wood Flooring Installation
      • Chapter 9: Soild Strip and Plank Flooring Installation
      • Chapter 10: Installation Over Existing Floors
  • Installation Guidelines Section 4
      • Appendix A: Safety Guidelines
      • Appendix D: Moisture Content by Area – U.S.
      • Appendix E: Moisture Content by Area – Canada
      • Appendix F: Fastener Schedule
      • Appendix G: Trammel Point Method
      • Appendix H: Radiant Heat Installations
      • Appendix I: Installation Over Screeds
      • Appendix J: Sound Control
      • Appendix K: Trim and Thresholds
      • Appendix L: Sample Specifications
      • Appendix M: Jobsite Checklist
  • Installation Guidelines Glossary

Room Temperature and Relative Humidity

The room temperature must be within a range of 60 – 80° F, with relative humidity in a range of 35 – 55%. The floor and subfloor must be within 2% of relative humidity of each other. These environmental conditions are specified as pre-installation requirements and should be maintained for the life of the product. Environmental conditions consistently outside of these parameters could result in product performance problems that would not be covered under these warranties. For more detail refer to the most current NWFA Installation Guidelines.


Tips for Preventative Maintenance

At Shannon & Waterman, we’re committed to guiding you through the process of not only selecting the best product for your home, but also to helping you maintain hardwood floors that will last a lifetime — and beyond. We’ve put together five guidelines to help you extend the life and preserve the natural beauty of your custom wide plank wood floors.

  1. Clean Routine: One of the easiest maintenance tips to preserve the quality of your floors is to get into a routine. Like any household chore, maintaining clean habits on a day-to-day basis keeps the maintenance duties from piling up. One of the easiest steps in preventative maintenance is to sweep up dust and dirt daily. This not only prevents scratching, but significantly reduces allergens in the home.
  2. Sharp Thinking: Minimize the number of sharp objects interacting with your floor. High heels and pet nails are common sources of damage to hardwood floors. By keeping your pet’s nails trimmed and removing high heels at the front door, you’re already extending the life and quality of your floor by leaps and bounds.
  3. Bright Ideas: Direct UV sunlight exposure can fade the color of hardwood floors. By adjusting blinds and shades during the peak hours of the day, you can preserve the color of your floor as it ages. Additionally, periodically rearranging furniture will help the colors of the floor age evenly.
  4. Prevention Inventions: Use floor protectors under your furniture to prevent scratches, scuffs, and burns. Dragging any large piece of furniture across your floor will likely damage your floor.
  5. Fast Action: Respond quickly if something is spilled on your wide plank wood floor. Promptly remove any spills or messes with a clean, white cloth or paper towel to avoid any lasting effects. Take care to use only proper surface cleaners to keep your floors in their best condition.

Our wide plank wood floors are innately durable, hard, and resistant to allergens such as dust and debris. Nonetheless, it’s always important to practice consistent, careful care maintenance so that your floors will perform at their best long-term.

If you have questions regarding the care and maintenance of your custom wide plank hardwood floors, don’t hesitate to contact our team. You can reach us at 844-315-2520 on Mondays through Fridays from 8 AM to 5 PM CST.

At Shannon & Waterman, we make luxury affordable by maintaining ownership of every aspect of our business directly. Without the added costs of outsourced manufacturing and logistics, we control expenses, achieve superior quality, and deliver beautifully customized floors at attainable price points.

Every newly crafted Shannon & Waterman wide plank floor has its beginnings in our family-owned, old growth forests. For generations, weve masterfully managed our forests for true sustainabilityensuring that we always have the mature trees necessary to supply the densely grown, stable, and generously proportioned wood to create the floors of your dreams. In addition, many of our products are FSC® certified.